DIC offers device repair & inspection for UPLB offices and colleges
DIC provides comprehensive end-to-end IT service delivery and support processes to ensure productive and efficient use of the university’s IT resources. It is dedicated to continually improving the standards of customer service while ensuring a secure and stable working environment to support the academic goals of UPLB.
DIC accepts requests for repairs and inspection. Visit the DIC tech support office at 1/F A.G. Samonte Hall.
IT Equipment Repair/Service Procedure
Schedule of Availability of Service:
Monday to Friday; 8:00 a.m. to 5:00 p.m. with no noon break
Eligible to Avail of the Service:
All UPLB Employees and Students
Requirements:
- PAR/MR (for University Equipment)
- I.D. (for Student & Faculty)
Duration:
3 working days or more. (Depends on degree of repair and availability of parts)
How to avail service
Step
Applicant
Service Provider
Duration
Person in Charge
Fee
Requirements
1
Accomplish service request form in duplicate (File Copy and end- user’s copy duly sign by technician) (PAR is
required for University Property)
Check warranty seal. Diagnose the units problem if it is repairable, Serviceable or for condemn
5-10 min
DIC Tech Support Staff
PAR/MR(For University equipment) I.D. (For Student and Faculty)
2
Follow up (Personal / [email protected]
Inform the end user if need parts/ licensed Installers, if they don’t have installer offer end user Software license from DIC(for UPLB
Equipment Only): Operating System MS Office Stan
MS Office Pro
3 working days or more (Depends on degree of repair and availability of parts)
DIC Tech Support Staff
Service Request Form
3
For pick up
Test and demo equipment in the presence of end-user For UPLB Equipment: Print bill in duplicate (receiving copy and end-user copy) Seal w/ DIC sticker, release equipment
For Personal Equipment: print bill in duplicate (receiving copy and end-user copy), End-user pays in cash office, Seal w/ DIC sticker, release equipment
5-10 mins
DIC Tech Support Staff
Depends on what has been done to the unit, hardware, repair, software, installation or data recovery, Our rate is PHP200/hour + PHP200 per transaction + Cost of spare parts and materials.
Service Request Form
How to avail service
Step
1
Applicant
Accomplish service request form in duplicate (File Copy and end- user’s copy duly sign by technician) (PAR is
required for University Property)
Service Provider
Check warranty seal. Diagnose the units problem if it is repairable, Serviceable or for condemn
Duration
5-10 min
Person in Charge
ITC Tech Support Staff
Fee
Requirements
PAR/MR(For University equipment) I.D. (For Student and Faculty)
Step
2
Applicant
Follow up (Personal / [email protected]
Service Provider
Inform the end user if need parts/ licensed Installers, if they don’t have installer offer end user Software license from ITC(for UPLB
Equipment Only): Operating System MS Office Stan
MS Office Pro
Duration
3 working days or more (Depends on degree of repair and availability of parts)
Person in Charge
ITC Tech Support Staff
Fee
Requirements
Service Request Form
Step
3
Applicant
For pick up
Service Provider
Test and demo equipment in the presence of end-user For UPLB Equipment: Print bill in duplicate (receiving copy and end-user copy) Seal w/ ITC sticker, release equipment
For Personal Equipment: print bill in duplicate (receiving copy and end-user copy), End-user pays in cash office, Seal w/ ITC sticker, release equipment
Duration
5-10 min
Person in Charge
ITC Tech Support Staff
Fee
Depends on what has been done to the unit, hardware, repair, software, installation or data recovery, Our rate is 200 per hour
Requirements
Service Request Form